From gleaming floors to flawless guest experiences, a hotel's heart is housekeeping. The team ensures that every corner of the premises is clean and well-maintained. They tirelessly keep focus on giving the guests an aesthetic appeal and take care of the health and hygiene aspects. People might think this to be a substandard job, but a hotel’s operations are incomplete without housekeeping - a hotel’s condition is a reflection of its brand image, its attention to professionalism, and its inclination towards excellence. Housekeeping has a paramount role to play in upholding the hotel’s safety standards; thus, housekeepers are the pillars of a hotel! 

So, do you want to jump into a new career and be a part of one of the strongest teams responsible for a successful hotel? Then Foodism Connect is here to help you! Here are the details on the duties and responsibilities of a housekeeper one needs to know before entering into it. 

Job title  - Housekeeping

Duties and Responsibilities

Clean guests’s rooms

• Dusting the surfaces including furniture, lamps, sofas, tabletops and curtains
• Scrubbing and mopping the floors
• Vacuuming carpets and furniture
• Emptying trash and placing new liners in the bin 
• Wiping electric appliances - TVs, remotes and other gadgets
• Cleaning washrooms, and scrubbing marble floors and tiles - make sure not to leave behind any water stains
• Cleaning mirrors, glass surfaces and windows & making it spotless

Maintaining overall cleanliness in the premises

• Vacuuming carpeted stairwells, front office desk and other common areas
• Ensuring proper lighting in the staircase, hallways, elevators and common washroom areas
• Keep attention to minute details - cleaning and sanitising common areas like washrooms with cleaners and disinfectant sprays
• Timely check on elevator buttons - wiping them clean and ensuring it's properly functioning
• Keeping chairs, tables and other furniture in the lobby clean 

Responding to guests' requests

• Maintaining a friendly yet professional tone with the guests, responding to them promptly and ensuring meeting their needs are met in a short period
• Keeping follow-up on the additional inquiries by the guests 
• Politely declining any request if it is against the hotel policy

Maintaining inventory of essential supplies

• This includes bed linens, coffee supplies, stationery items, laundry bags, towels and washed clothes along with cleaned supplies like sanitisers & gloves, or as required by the guest
• Lobby or front desk requirements like magazines, brochures, luggage racks and other cleaning supplies in the common area

Skills required

• Strong communication & collaboration skills
• Attention to details 
• Time management skills
• Empathy 
• Hygiene awareness
• Adaptability and flexibility 
• Problem-solving 

Qualifications

• High school Diploma 
• Any relevant course in housekeeping or any other related field  

Certifications 

• Certificate in Housekeeping provided by the Council for Employability and Skill Development (CESD India)
• Any certificate-based course in hospitality or related field 

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