When you step into a hotel lobby, check into your room with a view, and all other services are up to the mark, someone is orchestrating everything from behind the scenes - a Reservation Manager. They are the architects of your perfect stay, they balance availability, guest experiences and revenue goals with finesse. A Reservation Manager is strategic and vital, both shaping your hospitality experience. 

Job title - Reservation Manager

Job purpose

To ensure a seamless experience for the guests by handling inquiries, bookings, reservations and other discrepancies. 

Duties and responsibilities

1. Reservation management - He/she will be responsible for overseeing all the aspects of the reservation process, including handling inquiries, managing bookings, confirming reservations and solving guest complaints with accuracy and adhering to the policies and procedures of the hotel. 
2. Revenue optimisation - Developing and implementing strategies to maximise revenue and occupancy level, including materialising pricing strategies, managing inventories and enforcing cross-selling and upselling initiatives to achieve revenue targets. 
3. Distribution channel management - Managing relationships with online travel agencies, distribution partners and global distribution systems; optimising distribution channels and monitoring performance to increase market share and revenue. 
4. Forecasting and analysis - Will be responsible for analysing reservation trends, booking patterns and other market demand data to forecast occupancy levels and identify growth opportunities. Make data-driven decisions to optimise inventory management strategies as well. 
5. Guest experience enhancement -  Collaborate with other hotel departments like front office, sales and marketing to enhance guest stay and give them a seamless experience starting from booking to check-out, implementing all necessary initiatives to uphold guest loyalty. 
6. Integrating technology - Evaluating and implementing reservation management systems, booking engines and other reservation management tools to streamline the entire reservation process, enhance efficiency and improve the overall guest experience. 
7. Quality assurance - Ensuring consistency and accuracy in recording the reservation details, including guest profiles and booking details. 
8. Conducting audits - Conducting regular audits to ensure the maintenance of high standards of service with quality and adherence to industry standards and compliance. 

Skills required

• Leadership & team management 
• Sales and marketing
• Problem-solving
• Attention to detail
• Industry knowledge 
• Time management 
• Good customer service 
• Multitasking 
• Computer literacy 
• Basic software skills (MS Office)

Qualifications 

• Educational background in hospitality or a related field
• Bachelor’s degree in reservations, sales or hospitality management
• Courses in hotel technology, mainly in Property Management System (PMS) (like OPERA) (preferred)

A Reservation Manager is a perfect calendar juggler! Even with the evolving hospitality industry, the role of a Reservation Manager will remain the cornerstone of operational success. So, just like Reservation Manager, there are over 30 categories of different hospitality jobs available on Foodism Connect. Download the app, make your profile now and get connected with professional employers to land your dream job.