Concierges hold a special place in the hospitality industry. They are like personal assistants to guests, providing them with personalized services. As one embarks on a journey to become a concierge, there are a plethora of opportunities for growth and development. With outstanding skills and experiences, one can advance their career by working with resorts or luxury properties. 

Foodism Connect is here to brief you on what one needs to become a concierge -

What does a concierge do?

Concierges have to wear many hats throughout the day! They are multitalented and experts in multitasking. Concierges are responsible for everything - whether you have complaints regarding the housekeeping, managerial, or operational.

Responsibilities and Duties 

• Confirming reservations 
• Welcoming guests upon arrival
• Understanding the needs and preferences of the customers and delivering them personalised services 
• Acquiring extensive knowledge about the property, and nearby venues to make the best recommendations to the guests
• Arranging events, excursions or transportation as required or requested by the guests 
• Entertaining complaints with a smiling face
• Maintaining proper communication with other staff to avoid misunderstandings

Concierge skills and qualifications required 

There must be a balanced combination of hard and soft skills in a concierge. Let’s have a look-

Hard skills

• Technical knowledge 
• Multilingual abilities 

Soft skills 

• Communication 
• Crisis management 
• Time management 
• Problem-solving
• Adaptability 

Qualification required: 

• High school diploma
• Bachelor’s degree in hospitality management or related field 

From time to time, try identifying your weaknesses and loopholes - work on the required to sharpen your skills. One can take up self-assessment or online courses to add to your qualifications. 

Is it the right career for me? 

This question requires your critical analysis - if you are someone who loves customer service, enjoys building relationships, and is adaptive enough to work in a fast-paced environment, then this position might be a right fit for you. Also, one needs to be an excellent communicator, problem-solver, and smart enough to juggle multiple tasks at a time. 

However, one may have to work at unpredictable hours under high-pressure environments, causing burnout during extended working hours, often followed by dealing with difficult guests, leading to an emotional toll. 

You can choose a specific area like event planning, corporate concierge services, or luxury travel. Continue enhancing your skills to open doors for high-paying jobs. 

Stay connected to Foodism Connect to get insights and explore more hospitality job roles. Download the Foodism Connect app now and start applying for jobs that suit you!